Patient Care & Compassion
The patient care topic covers the human side of EMS: the interactions between providers and patients, family members and loves ones. From learning to build trust with empathy to managing difficult conversations, this section offers insight into compassionate patient care that extends to all on scene.
I continued my verbal assault until the patient apologized to me with tears in his eyes
Lessons from a learning community, Part 2
Skilled actor patients offer a practical, impactful way to teach EMS providers respect for diversity, enhancing critical thinking, interpersonal skills and public trust
Inside Health 34 鈥� UC Davis Fire鈥檚 mobile approach to non-emergent support and service navigation
Takeaways from a GSW response that quickly escalated into chaos
鈥淓MS is a privilege that has been entrusted to you for safekeeping鈥�
While every situation is different, most people are more receptive to a sympathetic approach than an authoritative command
Responders are taught about 鈥渃ommand presence,鈥� but what about the 鈥渜uiet presence鈥� that comes with empathy?
Being thoughtful is the key to success in EMS training, providing compassionate care and setting priorities
The memorable calls from a patient perspective identify the disparity in what EMS providers think is a job well done, and what patients think
When we offer our service in an unexpected way magic happens
The curse of a busy EMS career is that compassion is the skill that erodes while all the rest of our skills become stronger with constant practice
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