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Is your EMS agency all talk, no accountability? Here鈥檚 how to fix that

If you鈥檙e tired of a toxic culture, this episode lays out a blueprint for EMS agency growth

What does accountability actually look like in EMS? In this episode of the Inside EMS podcast, cohosts Chris Cebollero and Kelly Grayson get into the gritty details 鈥 beyond the management-speak 鈥 and outline the 7 pillars of accountability that can make or break an EMS organization. From character and unity, to urgency and evolution, they explore how each pillar builds a culture that supports excellence, trust and growth in the field.

The discussion gets into metrics that actually matter (and no, 鈥渨e鈥檙e doing fine鈥 颈蝉苍鈥檛 a metric), urgency that respects both speed and precision, and how to develop a reputation that earns trust from coworkers and ED staff alike.

Whether you鈥檙e in a leadership role or still riding the bench seat, this episode is a masterclass in personal and organizational accountability.

Memorable quotes

  • 鈥淚ntegrity is how you behave when no one鈥檚 looking.鈥 鈥 Kelly Grayson
  • 鈥淵ou don鈥檛 let anybody dictate your own professionalism.鈥 鈥 Chris Cebollero
  • 鈥淚f you can鈥檛 measure it, you can鈥檛 improve it.鈥 鈥 Kelly Grayson
  • 鈥淒o you want speed or accuracy? I want both.鈥 鈥 Chris Cebollero
  • 鈥淚f you鈥檙e practicing EMS like you did 5 years ago, you鈥檙e behind the times.鈥 鈥 Kelly Grayson

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Catch a new episode of the Inside EMS podcast every Friday on鈥,鈥, 鈥,鈥,鈥, and鈥. Enjoying the show? Please take a moment to鈥. Contact the Inside EMS team at鈥theshow@ems1.com鈥痶o share ideas, suggestions and feedback, or let us know if you鈥檇 like to join us as a guest.

草莓影视 is using generative AI to create some content that is edited and fact-checked by our editors.

The Inside EMS podcast is a regular expert discussion of hot topics, clinical issues, operational and leadership lessons for EMTs, paramedics and chiefs