Editor鈥檚 Note: 草莓影视 is proud to be the Premier Media Sponsor of the Pinnacle Webinar Series. On Tuesday, Jan. 28, at 2 p.m. ET, Fitch & Associates will present the webinar, 鈥淚nnovative approaches to the use of unit hour utilization (UHU) in system design.鈥� .
Join Fitch & Associates for a dynamic Pinnacle Webinar Series event on exploring 鈥淚nnovative approaches to the use of unit hour utilization (UHU) in system design.鈥�
Industry experts, Steve Knight, PhD; Teresa Johnson, PhD; and Thomas Moore will dive into how UHU directly influences the response time continuum, compare insights from both readiness- and demand-driven models, and discuss real-world strategies for integrating forward-thinking approaches into your deployment and management decisions.
This session, on Tuesday, Jan. 28, at 2 p.m. ET, will equip you with actionable perspectives on optimizing performance while maintaining cost-effectiveness in your organization.
| More: Mastering data and EMS performance metrics
ABOUT THE SPEAKERS
Teresa R. Johnson, PhD
Dr. Teresa R. Johnson has served as a senior consultant with Fitch & Associates since October of 2016. In this role, she specializes in the areas of data analysis and reporting, analyzing large data sets provided by fire and EMS agencies to produce reports that contribute to data-driven decision making and action planning. She previously served as the director of the Office of Assessment and Evaluation at the Johns Hopkins University School of Medicine (JHUSOM). She was also an assistant professor of health sciences informatics at JHUSOM, and served as a capstone advisor for the Master of Education in Health Professions program.
Dr. Johnson completed her MS and PhD degrees in Educational and Sport Psychology at Florida State University in Tallahassee, Florida. During her graduate studies, she worked as a sport psychology consultant for the FSU NCAA Division I women鈥檚 softball and men鈥檚 golf teams, and taught undergraduate sections of Sport Psychology and Classroom Applications of Educational Psychology.
Steven Knight, PhD
Dr. Knight leads the Fitch & Associates鈥� fire service practice. In that role, he has led numerous assessments of major cities and in smaller communities. These often include standards of cover reviews and providing strategic planning services. Dr. Knight brings to the firm over 25 years fire/EMS experience. He retired as the assistant fire chief for the City of St. Petersburg, Florida. He has been a subject matter expert for both the National Fire Academy and the Center for Public Safety Excellence. He also served as team leader and assessor for the Commission on Fire Accreditation International and has held multiple faculty appointments in fire science and EMS. Dr. Knight joined the firm after serving as the senior manager for fire and EMS at the International City/County Management Association (ICMA).
Steve earned a Bachelor of Science degree summa cum laude in Fire & Safety Engineering Technology, from the University of Cincinnati and an MPA in Public Administration from Troy State University. He earned a PhD in Curriculum and Instruction for Adult Education from the University of South Florida.
Thomas Moore
Thomas Moore, a junior partner with Fitch & Associates, serves as the director of emergency medical services for University Medical Center Health System in Lubbock, Texas. As a consultant, he serves leading health systems, public safety agencies and government units in radically transforming their operating models and cost structures, improving performance, and building sustainable businesses. His primary focus areas include strategy, growth, M&A, business building, large-scale performance transformations, procurement of EMS, and risk disaggregation and reallocation across the healthcare system.
Before joining the Firm, he was responsible for running EMS agencies in the private and public sectors, serving metropolitan and rural communities. His expertise includes system design, operations, and technology optimization, EMS economics, revenue cycle management, stakeholder relations, operating model reform, data and strategic analysis, and public affairs. He earned a Bachelor of Science in Management. He is a graduate of the Ambulance Service Manager program and was the recipient of the Jerry Love Leadership Award.
